Privacy policy

Effective Date: August 26, 2026

Rosenoot (“Rosenoot,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how WUHANQA INC, the legal entity that operates Rosenoot and rosenoot.com (the “Site”), collects, uses, discloses, and protects personal information when you visit our Site, use our services, contact us, or purchase our products.

For purposes of applicable data protection laws, including the GDPR where applicable, WUHANQA INC is the data controller responsible for your personal information.

1. Data Controller and Contact Information

Data Controller / Legal Entity:
WUHANQA INC

Website:
rosenoot.com

Email:
support@rosenoot.com

Phone:
+1 713 962 4512

Business Mailing Address:
WUHANQA INC
1513 S Cedar St
Casper, Wyoming 82601
United States

Address Type: Business Mailing Address

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related complaint, please contact us at support@rosenoot.com.

2. Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information.

A. Identity and Contact Information

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Information provided through our contact form
  • Order number and related customer service information

Purpose: To communicate with you, process orders, provide customer support, respond to inquiries, and manage your relationship with us.

B. Order and Transaction Information

When you purchase products from us, we may collect:

  • Products purchased
  • Order number
  • Billing and shipping information
  • Email address
  • Telephone number
  • Payment status
  • Transaction information
  • Information required to process or fulfill your order

Payment card details may be processed directly by our payment service providers. We do not intentionally store complete payment card numbers on our own systems.

Purpose: To process payments, complete transactions, fulfill orders, arrange delivery, provide order confirmations, prevent fraud, process refunds and returns, and comply with legal obligations.

C. Customer Support Information

When you contact us through our contact form, email, or other customer service channels, we may collect:

  • Your name
  • Email address
  • Telephone number, if provided
  • Order number
  • The contents of your message
  • Any other information you voluntarily provide

Purpose: To respond to your inquiry, provide customer service, resolve disputes, and maintain customer service records.

D. Device and Technical Information

When you visit our Site, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone
  • Language preferences
  • Referring pages
  • Pages viewed
  • Products viewed
  • Search activity on the Site
  • Interaction with the Site
  • Cookie identifiers
  • Approximate location derived from technical information

Purpose: To operate and secure our Site, understand how visitors use our Site, improve our services, troubleshoot technical issues, measure performance, and support analytics and advertising activities where permitted.

3. How We Use Personal Information

We may use personal information for the following purposes:

  1. To provide and operate our online store.

  2. To process and fulfill orders.

  3. To process payments and refunds.

  4. To arrange shipping and delivery.

  5. To communicate with customers about orders and services.

  6. To respond to customer inquiries and support requests.

  7. To prevent fraud, abuse, and unauthorized transactions.

  8. To maintain and improve our Site and services.

  9. To analyze Site traffic and customer interactions.

  10. To personalize your shopping experience.

  11. To send marketing communications where permitted and where you have provided consent when required.

  12. To measure advertising effectiveness.

  13. To comply with legal, regulatory, accounting, and tax requirements.

  14. To establish, exercise, or defend legal claims.

  15. To protect the rights, property, safety, and security of our business, customers, and Site.

4. Legal Bases for Processing

Where applicable under the GDPR or similar data protection laws, we process personal information based on one or more of the following legal bases:

  • Contract: Processing is necessary to provide products or services you have requested or to fulfill an order.
  • Consent: You have provided consent for a specific processing activity, such as certain marketing or non-essential cookies.
  • Legal obligation: Processing is necessary to comply with applicable laws or regulations.
  • Legitimate interests: Processing is necessary for legitimate business purposes, such as fraud prevention, security, customer service, analytics, and improving our services, provided those interests do not override your rights.
  • Legal claims: Processing may be necessary to establish, exercise, or defend legal claims.

Where processing is based on consent, you may withdraw your consent at any time.

5. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to provide essential functionality, remember preferences, maintain shopping cart and checkout functionality, understand Site usage, and support advertising and marketing activities where enabled.

Cookies may include:

Essential Cookies

These cookies are necessary for the Site to function properly. They may support:

  • Shopping cart functionality
  • Checkout
  • Customer login
  • Security
  • Session management
  • Fraud prevention

These cookies generally cannot be disabled through our Site because they are necessary for core functionality.

Analytics and Performance Cookies

Where enabled, we may use analytics technologies such as Google Analytics to understand:

  • How visitors use our Site
  • Which pages and products receive traffic
  • How users interact with our Site
  • Site performance
  • Conversion and purchasing activity

Advertising and Marketing Cookies

Where enabled and permitted by applicable law, we may use advertising technologies and pixels provided by third-party advertising partners, including platforms such as Meta and Google, to:

  • Measure advertising performance
  • Understand conversions
  • Build or use advertising audiences
  • Show more relevant advertisements
  • Measure interactions with our advertising campaigns

You may be able to control certain cookies through your browser settings or available cookie preference tools.

Disabling certain cookies may affect Site functionality.

6. How We Share Personal Information

We do not sell your personal information for money.

We may disclose personal information to trusted service providers and business partners when necessary to operate our Site, process transactions, provide services, or conduct legitimate business activities.

Shopify

Our online store is powered by Shopify. Shopify provides e-commerce infrastructure and may process information necessary to operate our store, process orders, support checkout, provide security, and maintain the Site.

Payment Service Providers

Payment information may be shared with payment processors and payment service providers, including Shopify Payments and other payment providers used to process your transaction, such as GETTRX where applicable.

These providers process payment and transaction information according to their own privacy policies and security practices.

Shipping and Fulfillment Providers

We may share information necessary to fulfill and deliver your order with:

  • Shipping carriers
  • Delivery providers
  • Warehouses
  • Fulfillment providers
  • Logistics service providers

Information may include your name, shipping address, telephone number, order details, and other information required to complete delivery.

Analytics Providers

Where enabled, we may share certain device, browsing, and interaction information with analytics providers such as Google Analytics to measure Site performance and understand customer behavior.

Advertising and Marketing Partners

Where enabled and permitted by applicable law, we may share or make available certain browsing, purchase, conversion, and device information to advertising and marketing partners, including platforms such as Meta and Google, through cookies, pixels, tags, APIs, or similar technologies.

These technologies may allow us to measure advertising performance and deliver or personalize advertisements.

Service Providers

We may also share personal information with third-party service providers that help us operate our business, including providers of:

  • Website hosting and infrastructure
  • Customer service
  • Email communications
  • Marketing
  • Fraud prevention
  • Security
  • Data analytics
  • Information technology

These service providers are permitted to process personal information only as necessary to provide services to us.

Legal and Regulatory Authorities

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from government authorities
  • Enforce our agreements
  • Protect our rights or property
  • Prevent fraud or abuse
  • Protect the safety of our customers, employees, or others
  • Establish, exercise, or defend legal claims

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling contractual, legal, accounting, tax, security, and dispute-resolution requirements.

Retention periods may vary depending on the type of information:

  • Order and transaction information: Retained for the period reasonably necessary to fulfill the transaction and meet applicable legal, tax, accounting, fraud-prevention, and dispute-resolution requirements.
  • Customer support information: Generally retained for as long as reasonably necessary to resolve the inquiry and maintain appropriate customer service records.
  • Marketing information: Retained until you unsubscribe or withdraw consent, unless we have another lawful reason to retain limited information, such as maintaining an opt-out record.
  • Analytics and cookie information: Retained according to the applicable cookie or analytics provider's retention settings and our legitimate business needs.
  • Legal and security records: Retained for as long as reasonably necessary to establish, exercise, or defend legal rights or comply with legal obligations.

When personal information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request restriction of certain processing.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request portability of certain personal information.
  • Opt out of certain marketing communications.
  • Opt out of certain targeted or cross-context behavioral advertising where required by applicable law.
  • Request information about the categories of personal information we collect and disclose.

To exercise applicable privacy rights, contact us at:

support@rosenoot.com

We may need to verify your identity before completing certain requests to protect your information from unauthorized access.

We will respond to valid requests within the time required by applicable law.

9. California Privacy Rights

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law, these rights may include:

  • The right to know what categories of personal information we collect and how we use it.
  • The right to request access to personal information.
  • The right to request deletion of personal information, subject to applicable exceptions.
  • The right to correct inaccurate personal information.
  • The right to opt out of certain sales or sharing of personal information.
  • The right to limit certain uses of sensitive personal information where applicable.
  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

We do not knowingly sell personal information for monetary consideration.

However, certain advertising technologies may constitute “sharing” or targeted advertising under applicable California privacy laws. Where required, you may opt out of such activities through available privacy controls or by contacting us.

To submit a privacy request, contact:

support@rosenoot.com

10. European Economic Area, United Kingdom, and Similar Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction providing similar privacy rights, you may have rights including:

  • Access
  • Rectification
  • Erasure
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent
  • The right to lodge a complaint with a competent data protection authority

Where required by applicable law, you may also request information about international transfers of your personal information.

Because our service providers may operate internationally, personal information may be processed in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate.

Where required, appropriate safeguards will be used for applicable international data transfers.

11. Marketing Communications

We may send you marketing communications where permitted by law.

You may unsubscribe from promotional emails at any time by:

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or important account information.

If SMS marketing is available on our Site and you voluntarily opt in, you may opt out according to the instructions provided in the SMS messages.

12. Children's Privacy

Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at support@rosenoot.com. If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

14. Third-Party Websites and Services

Our Site may contain links to third-party websites, services, applications, or platforms.

Third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices of third parties that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. International Data Transfers

Because we work with service providers located in different countries, your personal information may be processed outside the country where you live.

For example, information may be processed in the United States, Canada, Ireland, or other jurisdictions where our service providers operate.

Where required by applicable law, we use appropriate legal mechanisms and safeguards for international transfers of personal information.

16. Do Not Track

Some browsers provide a “Do Not Track” signal.

Because there is currently no universally accepted technical standard for responding to such signals, our Site may not respond to all Do Not Track signals.

You may use available browser settings and cookie controls to manage certain tracking technologies.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

18. Contact Us

If you have any questions, concerns, privacy requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

WUHANQA INC

Email: support@rosenoot.com

Phone: +1 713 962 4512

Mailing Address:
WUHANQA INC
1513 S Cedar St
Casper, Wyoming 82601
United States

Effective Date: August 26, 2026

We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable law.