Refund policy
Refund & Returns Policy
Last Updated: August 26, 2026
At rosenoot™, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to assist with a return or refund in accordance with the terms below.
1. Return Period
You may request a return within 30 calendar days from the date your order is delivered.
The 30-day return period applies to eligible products and begins on the confirmed delivery date shown by the shipping carrier.
To request a return, please contact our customer support team at:
support@rosenoot.com
Requests submitted after the 30-day return period may not be accepted, except where required by applicable law.
For customers in the European Union, statutory consumer rights, including the applicable legal withdrawal period, remain unaffected by this policy.
2. Return Eligibility
To qualify for a return, the product must:
Be within the applicable 30-day return period.
Be unused or in its original condition, except where the return is due to a defect, damage, or incorrect item.
Be returned with the original packaging, accessories, and included components where applicable.
Not show signs of misuse, intentional damage, or unreasonable wear.
Have a valid order number or proof of purchase.
Certain products may be subject to additional return restrictions because of their nature, hygiene requirements, personalization, or applicable law.
If you are unsure whether your product is eligible for return, please contact us before sending anything back.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
Your order number.
A description of the problem.
Clear photos or videos showing the product and the issue.
Photos of the packaging when the damage appears to have occurred during shipping.
After reviewing the information, we may offer one of the following solutions:
A replacement at no additional cost;
A partial refund where appropriate;
A full refund; or
Another reasonable solution agreed upon by both parties.
For confirmed defective, damaged, or incorrectly shipped products, rosenoot™ will cover the reasonable return shipping cost where a return is required.
4. Returns for Change of Mind
If you simply change your mind, order the wrong item, or no longer want the product, you may request a return within the 30-day return period, provided the product meets our return requirements.
For change-of-mind returns:
The customer is responsible for the return shipping cost.
Original shipping charges are non-refundable unless required by applicable law.
Any optional shipping protection, priority processing, or similar service fees are non-refundable unless required by applicable law.
The product must be returned in acceptable condition.
We do not provide prepaid return labels for change-of-mind returns unless otherwise stated.
5. Return Authorization Required
Please do not send a return package before receiving return instructions from our customer service team.
All returns must be approved in advance.
After contacting us, our support team will review your request and, if approved, provide the appropriate return instructions and the currently authorized return address.
A return sent to an unauthorized address may be delayed or may not be accepted.
6. Return Address
To ensure that returned packages are received and processed correctly, we use designated return facilities depending on the order and shipping location.
Do not send your return to an address shown on a shipping label, invoice, or previous order unless our customer service team has specifically confirmed that address for your return.
Once your return request has been approved, we will provide the correct return address and return instructions by email.
Important: The return address provided by customer service is the only address authorized for that particular return.
7. Return Shipping Costs
Customer-initiated returns
For returns caused by:
Change of mind;
Ordering the wrong product;
Selecting the wrong size or variant;
No longer wanting the product; or
Other reasons unrelated to product defects,
the customer is responsible for the return shipping cost.
Rosenoot-related issues
If the return is required because we sent:
A defective product;
A damaged product;
An incorrect product; or
A product materially different from the product ordered,
rosenoot™ will cover the reasonable return shipping cost where applicable.
8. Refund Amount
Once an approved return has been received and inspected, we will determine the applicable refund amount.
For eligible change-of-mind returns, the refund may exclude:
Original shipping charges;
Optional shipping protection;
Priority processing fees; and
Return shipping costs paid by the customer.
We will not charge an additional restocking fee for standard eligible returns unless such fee was clearly disclosed before purchase and is permitted by applicable law.
For damaged, defective, or incorrect products confirmed to be our responsibility, we will provide an appropriate refund or replacement without unfair deductions.
9. Refund Method
Approved refunds will normally be issued to the original payment method used for the purchase.
If the original payment method is unavailable or cannot accept the refund, we may contact you to arrange an alternative refund method or provide store credit where permitted.
10. Refund Processing Time
After we receive and inspect your returned product, eligible refunds will normally be processed within 5-10 business days.
Once the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
If you have not received your refund after the applicable processing period, please contact:
support@rosenoot.com
11. Order Cancellation
Orders may be cancelled only before the order has entered processing or fulfillment.
If you wish to cancel an order, contact us as soon as possible after placing the order and provide your order number.
Once an order has entered processing, been packed, or been shipped, cancellation may no longer be possible.
In that situation, you may request a return after delivery in accordance with this Refund & Returns Policy.
Cancellation requests are not guaranteed until confirmed by our customer service team.
12. Orders That Cannot Be Cancelled
An order cannot normally be cancelled once:
It has entered fulfillment;
It has been packed;
A shipping label has been created and the shipment has entered the carrier network; or
It has already been shipped.
Refusing delivery or failing to collect a package does not automatically constitute an approved cancellation or return.
13. Non-Returnable Products
Unless required otherwise by applicable law, certain products may not be eligible for return, including:
Personalized or custom-made products;
Products that cannot reasonably be returned for hygiene or health-protection reasons after opening or use;
Perishable products;
Gift cards;
Final-sale products where clearly identified before purchase; and
Products that have been materially damaged or misused by the customer.
If a product is subject to a special return restriction, the applicable restriction will be disclosed on the relevant product page or at checkout where appropriate.
14. Promotional Products and Discounts
Any promotional price, discount, bundle offer, or sale advertised by rosenoot™ will be subject to the specific terms displayed with that promotion.
Discount claims are based on the actual eligible product price and applicable promotion conditions.
Where an advertisement states a specific percentage or dollar discount, the advertised product must satisfy the stated discount conditions at the time the advertisement is displayed and when the customer completes checkout.
Promotions may have restrictions such as:
Minimum purchase requirements;
Eligible products only;
Limited quantities;
Limited promotional periods;
One discount per order; or
Other conditions clearly stated in the promotion.
If a promotional discount is advertised, customers will be able to see the applicable promotional price or discount conditions before completing checkout.
15. Shipping Policy Consistency
For clarity, our standard delivery estimate is:
Processing time: 2-3 business days
Estimated delivery time after processing:
United States: 7-15 business days
Canada & Europe: 7-15 business days
Australia & New Zealand: 7-15 business days
Asia: 7-15 business days
Central & South America: 15-25 business days
Africa: 15-30 business days
The delivery estimates above are in addition to the 2-3 business-day processing period.
Therefore, the estimated total time from order placement to delivery is approximately:
United States, Canada, Europe, Australia, New Zealand and Asia: 9-18 business days
Central & South America: 17-28 business days
Africa: 17-33 business days
These are estimates rather than guaranteed delivery dates. Actual delivery times may vary due to customs clearance, carrier delays, weather, holidays, remote-area delivery, or other circumstances outside our reasonable control.
16. Shipping Destinations
We currently offer international shipping to many countries and regions.
However, shipping availability depends on the product, destination, carrier restrictions, customs requirements, and applicable laws.
If a destination cannot be served, we will notify the customer as soon as reasonably possible.
Some products may have additional destination restrictions because of their size, materials, contents, or transportation requirements.
17. Customs and Import Charges
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs clearance delays are not included in our estimated delivery time.
Customers should check their local import requirements before placing an international order.
18. Lost or Damaged Shipments
If your package is lost, damaged, or appears to be missing during transit, please contact us with your order number and tracking information.
If the shipping issue is confirmed to be our responsibility, we will work with the carrier to determine an appropriate solution, which may include a replacement or refund where applicable.
If the customer entered an incorrect or incomplete delivery address at checkout, we may be unable to provide a replacement or refund.
Please carefully verify your shipping address before completing your purchase.
19. Multiple Packages
For logistical reasons, items from the same order may occasionally be shipped separately.
You may therefore receive multiple tracking numbers or packages for a single order.
This does not mean that your order has been incorrectly fulfilled.
20. Contact Us
If you have questions about returns, refunds, cancellations, or shipping, please contact us:
Email: support@rosenoot.com
When contacting us about an order, please include your order number so that we can assist you as quickly as possible.
Thank you for shopping with rosenoot™.